My wife and I were out this weekend for a little date. A friend had enthusiastically recommended a restaurant, Chevy’s, and Suzanne had eaten there before so she was eager to take me. One problem: any time someone “enthusiastically recommends” something, I’m automatically skeptical. Something in me simply balks at near-unbridled enthusiasm. So I went in with both eyes (critically) open.

Read the rest of this entry »

While Apple’s customer support has generally been very well-regarded, one user reports on her daughter’s unfortunate experience at an Apple store Genius Bar. The employees were either incapable or unable to offer a satisfactory resolution to this poor woman’s 11th-hour need. No doubt, anecdotal evidence like this is bound to crop up from time to time. Let’s hope it is not a trend.

Story by way of Maria.

Technorati Tags: Apple, customer service

The fine staff over at AppleMatters have anted up their collective two cents on the new Mac ads. I had praised the spots for their consistent message with Apple’s brand image, that of a complete customer experience. These are advertisements, of course, which begs another question: will they help sell Macs?

Read the rest of this entry »